General information
Skandinavisk Dyrepark A/S
Nødagervej 67B
8560 Kolind
Danmark
CVR: 17407473
email: info@skandinaviskdyrepark.dk
Telefon: 86 39 13 33
Age
You must be 18 years of age to purchase tickets, season passes and gift cards in the webshop.
Personal information
When purchasing, we will ask you to provide personal information, such as your name and email address, which is used to deliver your purchased items.
Delivery
Purchased tickets, season passes and gift cards are delivered within 10 minutes of purchase to the provided email address. Scandinavian Wildlife Park does not accept responsibility for delays due to technical problems, the customer's own spam filter or errors in the given e-mail address.
Prices
Despite our best efforts, there might be errors in our prices, and all prices are subject to change. All products are subject to availability, and we cannot guarantee that all items are in stock.
Payment
In our webshop you can pay with Dankort, Mastercard, Visa, JCB, Diners / Discover and MobilePay. The amount is only deducted from the card when the purchased items are sent to the specified mailing address. All amounts are in Danish kroner. Tickets of any kind are exempt from VAT in Denmark - all other items are incl. VAT. Reservations are made for errors in price and sold out / discontinued items.
Cancellation
Season passes and tickets are not subject to the right of cancellation in accordance with the Act on certain consumer agreements (section 17 subsection 2 cf. section 9 subsection 2 no. 2a) and are therefore not refunded.
The gift card can be refunded within 14 days of purchase. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this agreement in an unequivocal statement (e.g. by e-mail to info@skandinaviskdyrepark.dk). The cancellation period has been met if you send your notice of exercise of the right of cancellation before the cancellation period has expired. The right of cancellation is forfeit if the gift card has been used or partly used.
Refunds are made to the same means of payment that was used for the original transaction.
User creation
You can choose to create an account with an automatically generated code which is sent to the specified e-mail address.
Code and personal information can be changed at any time by logging in. At login you can see and manage season passes. The user can be deleted at any time.
Conditions for entry tickets
Entrance tickets provide access to Scandinavian Wildlife Park one day during the specified period within normal opening hours. Please note that there are some closing days during the season.
The ticket is sent to the specified e-mail address as a PDF file and it must be printed on clean white paper or on a smartphone with an intact screen. The barcode on the ticket is scanned at the Entrance upon arrival and is only valid once.
We reserve the right to ask to see other identification in order to verify the age and identity of the ticket holder.
Conditions for season passes
Season passes provide access to Scandinavian Wildlife Park within normal opening hours during the specified period. Please note that there are some closing days during the season.
Season passes are personal and must be filled in with name, date of birth and e-mail address upon purchase. The season pass cannot be transferred to a third party after purchase.
Purchased and properly completed season passes are sent to the specified e-mail address as a PDF file and must be printed on clean white paper or on a smartphone with an intact screen. The barcode on the season pass is scanned upon arrival at the Entrance to the Scandinavian Wildlife Park at each visit.
We reserve the right to ask to see other identification in order to verify the age of the season pass holder.
Conditions for gift cards
We offer gift cards with a face value.
After the purchase, the gift card will be sent to the specified e-mail address as a PDF file. The gift card can be redeemed in our webshop at www.skandinaviskdyrepark.dk, or in Scandinavian Wildlife Park.
If the gift card is redeemed at the park, it must be printed on clean white paper or on a smartphone with an intact screen.
The gift card cannot be exchanged for cash. Any balance on the gift card cannot be paid out in cash, but can be used our webshop at www.skandinaviskdyrepark.dk, or in Scandinavian Wildlife Park.
The gift card is valid 2 year from date of purchase.
Force Majeure
As we work with live animals, we reserve the right to make changes.
Scandinavian Wildlife Park reserves the right to block off areas and restrict guest access at certain times. Guests cannot claim compensation in this regard.
Complaints
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer resident in another EU country, you can state your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you make a complaint here, you must provide our E-mail address: info@skandinaviskdyrepark.dk